Legal

Refund & cancellation policy

Last updated: [Last updated date] · Operator: [Company legal name]

Template notice: this document is a plain-English draft provided for the operator’s legal review. Highlighted items such as [Company legal name] must be completed, and the final text should be reviewed by qualified counsel for your jurisdiction before it is relied upon.

How cancellation works for ReplyAIDesk, what happens during and after the free trial, and how we handle refund requests.

1. Cancelling your subscription

Log in to your dashboard and open Billing.
Choose Cancel subscription and confirm.
Your PayPal subscription is stopped so no further renewals are collected.

Cancellation takes effect at the end of the current billing period. You keep full access until then, and no further payments are taken. Your data remains available for export for [export window] after the subscription ends, after which it is deleted in line with our privacy policy.

You can also cancel the pre-approved payment from within your PayPal account. If you do that instead of using the dashboard, please let us know through the contact form so we can close the account cleanly.

2. Cancelling during the free trial

Every new account starts with a 7-day free trial. Approving a PayPal subscription is required to start the trial, but $0 is charged during the trial.

Cancel before the end of day 7 and you will not be charged anything.
If you do not cancel, the monthly price of your selected plan is charged automatically when the trial ends, and monthly thereafter.
Using your full trial AI reply allowance early does not end the trial or trigger a charge; AI replies simply pause until the trial ends and your paid plan begins (or until you cancel).

3. Refunds

Subscription fees are charged in advance for each monthly period. Because you can cancel at any time and keep access until the period ends, we do not provide refunds or credits for partial months, unused AI replies, or periods where the service was not used, except where required by applicable law.

[Refund handling statement: describe any goodwill refund policy, e.g. "If you contact us within X days of your first paid charge and have not used more than Y delivered AI replies, we will refund that charge on request", or state that refunds are handled case by case.]

We will always refund charges that were made in error (for example a duplicate charge) and will honour any refund rights you have under consumer protection law in your jurisdiction.

4. How to request a refund

Send a request through the contact form from the email address on your account, mentioning “refund request”, the date of the charge, and the reason. We reply within [response time] and, where a refund is approved, it is returned to the original PayPal payment method. PayPal typically takes [PayPal processing time] to show the refund.

Opening a dispute directly with PayPal is also possible; we ask that you contact us first so we can resolve most issues faster.

5. Plan changes

You can change plans at any time from Billing. [Describe proration approach, matching the terms of service] Downgrading does not generate a refund for the current period.

6. Cancellation by us

If we discontinue the service or terminate your subscription for a reason other than a breach of the terms of service, we will refund the unused portion of any prepaid period.

7. Contact

Billing questions: [billing contact email] or the contact form. Operator: [Company legal name], [Company address].