Replies in seconds
Visitors get a direct answer to common questions without waiting for a person, around the clock.
Features
An assistant your visitors can trust and your team can manage
Every feature below serves one of three jobs: answer instantly from approved knowledge, capture complete enquiries, or hand complex conversations to a person.
Approved knowledge
Answers come only from what you approve
Import pages from your website, upload documents, or write question-and-answer pairs directly. Nothing is used until you mark it approved, and you can edit or retire any item at any moment.
- Import content from your website pages
- Upload documents and policies
- Hand-written FAQs and short answers
- Per-item approval, editing and retirement
- See which questions the knowledge base could not answer
The assistant
Instant, sourced, and honest about its limits
Shows its source
Each answer references the approved item it was drawn from, so it can be verified and corrected.
Refuses to guess
When the knowledge base does not cover a question, the assistant says so and offers an enquiry or a handover.
Available around the clock
Visitors get answers at any hour. When your team is offline, the assistant captures an enquiry for follow-up.
Graceful fallback
Unanswered questions become complete enquiries with contact details, so nothing is lost between the bot and your team.
Greeting and name you set
Choose the greeting and assistant name. The assistant introduces itself as an AI assistant, not a person.
Enquiry capture
Complete enquiries, not half-finished chats
A great enquiry has everything your team needs to reply once and well. The assistant asks for the missing pieces politely and records where the conversation happened.
- Name, email and optional phone number
- The visitor’s question in their own words plus the assistant’s summary
- Page URL and the knowledge items already shown
- Consent timestamp for your records
- Optional file attachments with size and type limits
Human handover & inbox
Your team, in the loop when it counts
Live handover
A team member joins the same conversation with the full transcript. The visitor never repeats themselves.
Shared inbox
New enquiries, open handovers, assignments and closed items in one place, with notes for teammates.
Email notifications
Alerts for new enquiries and handover requests, plus usage warnings before you reach your allowance.
Embed & customise
One snippet, any website
Install in minutes
Paste one script tag before the closing </body> tag. It loads asynchronously and does not slow your page.
<script async src="https://replyaidesk.com/widget.js"
data-replyaidesk-token="YOUR_SITE_TOKEN"></script>Make it yours
- Brand colours, launcher position and greeting
- Assistant name and avatar (clearly marked as AI)
- Allowed domains so the token only works on your sites
- Keyboard accessible and screen-reader friendly widget
- Works alongside your existing cookie consent banner
Usage, billing & privacy
No surprises
Transparent usage
See delivered AI replies, remaining allowance, and warnings at 70%, 85% and 100%. Human chat is never counted.
No overage billing
When the allowance is used, AI answers pause until the next period or an upgrade. Enquiry capture and human chat keep working.
Data controls
Retention settings, export, and deletion on request. Data processors are listed in the privacy policy.
See it working on your own questions
Start a free 7-day trial, add a few approved answers, and test the assistant before it goes live.